Standard shipping is FREE for all orders within Australia and is delivered via Australia Post. If you're ordering from outside of Australia, shipping costs will be calculated at checkout and displayed before you complete your purchase.

Need your order fast? Upgrade your order to Express shipping at checkout.

We offer same-day dispatch for orders placed before 2 PM AEST and next-day dispatch for orders placed after.

Your order will be shipped with Australia Post, with estimated delivery times of:

• 2-5 business days for Australian orders
• 7-12 business days for international orders

Tracking details will be provided once your order has been shipped.

Shipping times vary depending on your location. We offer same-day dispatch for orders placed before 2 PM AEST and next-day dispatch for all other orders.

Your order will be shipped with Australia Post, with estimated delivery times of:

• 2-5 business days for Australian orders
• 7-12 business days for international orders

We strive to ensure your order reaches you as quickly as possible, and tracking details will be provided once your package is on its way.

Yes! Once your order has been dispatched, you will receive an email with your shipping details and tracking information so you can monitor your delivery every step of the way.

Please follow these steps if your order hasn’t arrived yet:

1. Check your shipping address
   Ensure the address you provided at checkout is correct. If there is an error, please contact us.
   
   
2. Review the estimated delivery timeframe
   Orders shipped within Australia typically take 2-5 business days, while international orders take 7-12 business days. Please allow an additional 24 hours in case of any unexpected delays.
   
   
3. Check your mailbox
   A notice may have been left instructing you to pick up your order from your local post office.
   
   
4. Ask your neighbours
   In some cases, a neighbour may have accepted the delivery on your behalf.

If you’ve completed these steps and your order is still missing, please reach out to us at hello@airze.com.au, and we’ll be happy to assist you!

Yes, we offer hassle-free 30-day returns for all orders placed on our official website. If your Airze Travel Pillow doesn’t meet your expectations, you can return it for a full refund within 30 days of purchase.

To begin your return, please email us at hello@airze.com.au with your order number or a copy of your receipt, and we’ll guide you through the process.

To be eligible for a return:

• The item must be purchased directly from our official website.
  and
• It must be unused and in its original packaging.

Once we receive and inspect your return, we’ll send you an email confirmation to notify you that your return has been received. If your return meets our refund criteria, we’ll process your refund right away.

Approved refunds will be credited back to your original payment method within 3-5 business days, depending on your bank or payment provider.

To ensure the highest hygiene standards, we cannot accept returns in the following cases:

• The product has been used, worn, or is not in its original condition.
• Items are returned more than 30 days after delivery.
• The product is damaged or missing parts for reasons not due to our or our delivery partners error.
• The item was purchased from a 3rd party distributor and not the offical Airze store.

If you’re unsure whether your order qualifies for a return, please feel free to contact us at hello@airze.com.au, we’re happy to help.

Yes! We’re happy to exchange any faulty or defective items purchased directly from our official Airze website. If you believe your product qualifies for an exchange, please email us at hello@airze.com.au, and we’ll assist you in getting a replacement.

Position, wrap, relax.

Wearing the Airze Travel Pillow is effortless. Simply place the travel pillow where it feels most comfortable, on either side of your neck, at your front, or positioned at the back. Wrap the pillow lightly for support, adjust if needed, and relax. Whether you're travelling by plane, train, or car, the Airze Travel Pillow helps you stay comfortable and well-rested on every journey.

The Airze Travel Pillow is designed with premium memory foam that adapts to your natural resting position, providing unmatched support and comfort. Unlike traditional travel pillows, the Airze Travel Pillow holds your head steady, supports your chin, and distributes the weight of your head evenly, preventing neck strain and discomfort. The memory foam moulds to your head shape, helping you ease into a relaxed and stable position, making upright rest effortless - even on long-haul journeys.

Yes, absolutely! Keeping your Airze Travel Pillow clean is easy. Simply unzip the bottom of the pillow, remove the memory foam, and place the pillow cover in the washing machine on a cold cycle. Let it air dry completely before reinserting the foam, and your Airze will be fresh and ready for your next adventure!

The Airze travel pillow is suitable for ages 8+.

Currently, the Airze Travel Pillow is available in sleek black, an elegant grey, and our signature Airze blue.

Have a colour in mind? Let us know what you'd love to see by dropping a comment on our social media or reaching out via our contact page.

Yes, the ultra-soft memory foam cushioning and the thin adjustable strap make the Airze Sleeping Mask very comfortable for side sleepers.

The Airze Sleeping Mask has been thoroughly tested, and time and time again the feedback we get is that our mask is very comfortable and extremely effective. The deep eye socket design achieves 100% black-out cover and our customers often express that the Airze Sleeping Mask is the best partner for the Airze Travel Pillow.

Yes! We are excited to offer our products at wholesale prices to businesses and retailers who are interested in partnering with us. If you would like to apply to become a stockist, please fill out the form on our contact page, and one of our representatives will be in touch with you shortly. Thank you for your interest in our brand, we look forward to working with you soon.

Yes! You can. Our Airze products make the perfect gift for all adventurers.

To ship our products as a gift, simply enter the lucky recipients address in the ‘shipping’ address section and your address in the ‘billing’ address section.

To apply a discount code, head to the checkout page. You’ll see a box labeled ‘Discount code’ where you can enter your code. Click ‘Apply’, and the discount will be deducted from your total before you proceed to payment.

Make sure your discount code is valid and meets any requirements, such as minimum spend or product eligibility. If you have any issues, contact us for assistance.

Yes! We love working with professional influencers that share the same values and morales that we hold here at Airze. If you think your personal brand fits well with Airze, please get in contact with us via our email, hello@airze.com.au, our contact page, or our social media pages, on TikTok and Instagram, @Airzetravel.

You can reach out to the Airze team via our email, hello@airze.com.au or via our contact page.